{"id":11659,"date":"2025-09-22T16:30:31","date_gmt":"2025-09-22T20:30:31","guid":{"rendered":"https:\/\/developpementvs.com\/?post_type=product&#038;p=11659"},"modified":"2026-04-28T09:18:24","modified_gmt":"2026-04-28T13:18:24","slug":"service-client-et-rentabilite-vendre-sans-rabais","status":"publish","type":"product","link":"https:\/\/developpementvs.com\/en\/produit\/service-client-et-rentabilite-vendre-sans-rabais\/","title":{"rendered":"Service client et rentabilit\u00e9 : vendre sans rabais"},"content":{"rendered":"<p>D\u00e9couvrez comment la qualit\u00e9 du service client peut devenir un puissant levier de ventes et de fid\u00e9lisation, sans d\u00e9pendre des rabais et promotions. Apprenez \u00e0 transformer chaque interaction client en opportunit\u00e9 d\u2019affaires et \u00e0 valoriser vos produits par l\u2019exp\u00e9rience v\u00e9cue. Repartez avec des outils concrets pour stimuler la rentabilit\u00e9 de votre commerce.<\/p>\n<p>Gr\u00e2ce \u00e0 cette formation, vous serez en mesure de :<\/p>\n<ul>\n<li>Comprendre pourquoi la fid\u00e9lisation est plus rentable que les promotions r\u00e9p\u00e9t\u00e9es.<\/li>\n<li>Appliquer des techniques de vente orient\u00e9es client.<\/li>\n<li>Mettre en valeur vos produits et services \u00e0 travers l\u2019exp\u00e9rience client.<\/li>\n<li>Mettre en place des m\u00e9thodes pour mesurer et suivre l\u2019impact du service client sur les ventes.<\/li>\n<li>Outiller votre \u00e9quipe pour qu\u2019elle devienne un vecteur de croissance rentable et durable.<\/li>\n<\/ul>\n<p><strong>Formatrice : <\/strong>Julie Tano-Lawson &#8211; <a href=\"https:\/\/www.expert3cx.ca\/\" target=\"_blank\" rel=\"noopener\">Cabinet Conseil CX<\/a><\/p>\n<h4>Est-ce pour vous?<\/h4>\n<ul>\n<li>La formation s&#8217;adresse aux propri\u00e9taires, gestionnaires et employ\u00e9s de premi\u00e8re ligne en interaction directe avec la client\u00e8le.<\/li>\n<\/ul>\n<h4>Exigences<\/h4>\n<ul>\n<li>Aucun pr\u00e9requis technique ou organisationnel n\u2019est n\u00e9cessaire.<\/li>\n<\/ul>\n<h4>Lieu de la formation<\/h4>\n<ul>\n<li>\u00c0 votre commerce<\/li>\n<\/ul>\n<h4>Date<\/h4>\n<ul>\n<li>Selon vos disponibilit\u00e9s et celles de la formatrice (la formation devra avoir lieu dans les deux mois suivant l\u2019inscription).<\/li>\n<\/ul>\n<h4>Dur\u00e9e<\/h4>\n<ul>\n<li>Une demi-journ\u00e9e (3 \u00e0 4 heures)<\/li>\n<\/ul>\n<h4>Langue<\/h4>\n<ul>\n<li>La formatrice est bilingue mais la documentation fournie est en fran\u00e7ais.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong><em>Notes : <\/em><\/strong><strong><em>La formatrice vous contactera pour prendre rendez-vous dans les 5 \u00e0 10 jours ouvrables suivant votre inscription. <\/em><\/strong><strong><em>La formation est non remboursable.<\/em><\/strong><\/p>\n<p>&nbsp;<\/p>\n<h5>Avec la participation financi\u00e8re du gouvernement du 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