{"id":8229,"date":"2023-03-22T16:32:19","date_gmt":"2023-03-22T20:32:19","guid":{"rendered":"https:\/\/developpementvs.com\/?post_type=product&#038;p=8229"},"modified":"2025-07-18T10:37:56","modified_gmt":"2025-07-18T14:37:56","slug":"lexperience-client-de-a-a-z","status":"publish","type":"product","link":"https:\/\/developpementvs.com\/en\/produit\/lexperience-client-de-a-a-z\/","title":{"rendered":"L&#8217;exp\u00e9rience client de A \u00e0 Z"},"content":{"rendered":"<h3>* Complet jusqu&#8217;\u00e0 l&#8217;automne 2025<\/h3>\n<p>L&#8217;exp\u00e9rience client de qualit\u00e9 passe souvent par le r\u00f4le dynamique de vos employ\u00e9s. Gr\u00e2ce \u00e0 cette formation, nous am\u00e9liorerons les comp\u00e9tences de votre \u00e9quipe afin qu\u2019elle puisse offrir un service hors pair \u00e0 tous vos clients.<\/p>\n<p>Au terme de cette formation, votre \u00e9quipe et vous serez en mesure de mieux :<\/p>\n<ul>\n<li>D\u00e9finir l\u2019impact de l\u2019exp\u00e9rience client sur le chiffre d\u2019affaires<\/li>\n<li>Faire le lien entre la culture d\u2019employ\u00e9 et celle de l\u2019exp\u00e9rience client<\/li>\n<li>Cr\u00e9er une ambiance chaleureuse dans votre commerce<\/li>\n<li>G\u00e9rer les clients<\/li>\n<li>Communiquer et vendre vos produits et services<\/li>\n<\/ul>\n<p><strong>Formatrice :\u00a0<\/strong>Julie Tano-Lawson du <a href=\"https:\/\/www.expert3cx.ca\" target=\"_blank\" rel=\"noopener\">Cabinet Conseil CX<\/a><\/p>\n<p>&nbsp;<\/p>\n<h4>Objectifs<\/h4>\n<p>Cette formation vous permettra de :<\/p>\n<ul>\n<li>Mettre en place des actions concr\u00e8tes pour am\u00e9liorer la satisfaction de votre client\u00e8le<\/li>\n<li>Apporter des corrections pour faciliter l&#8217;int\u00e9raction de vos clients avec votre commerce<\/li>\n<li>Am\u00e9liorer exp\u00e9rience globale de la client\u00e8le avant, pendant et apr\u00e8s l&#8217;achat<\/li>\n<\/ul>\n<h4>Est-ce pour vous?<\/h4>\n<ul>\n<li>La formation s&#8217;adresse aux propri\u00e9taires de commerces ayant pignon sur rue dans Vaudreuil-Soulanges<\/li>\n<li>Vous devez \u00eatre propri\u00e9taire, gestionnaire ou employ\u00e9 ayant un r\u00f4le \u00e0 jouer au service \u00e0 la client\u00e8le<\/li>\n<\/ul>\n<h4>Suggestion<\/h4>\n<ul>\n<li>Maintenant que vous avez tous les outils pour fid\u00e9liser votre client\u00e8le, pourquoi ne pas en faire de m\u00eame avec vos employ\u00e9s? Nous vous recommandons la formation :\n<ul>\n<li><a href=\"https:\/\/developpementvs.com\/produit\/fideliser-vos-employes\/\" target=\"_blank\" rel=\"noopener\">Fid\u00e9liser vos employ\u00e9s<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4>Lieu de la formation<\/h4>\n<ul>\n<li>\u00c0 votre commerce<\/li>\n<\/ul>\n<h4>Date<\/h4>\n<ul>\n<li>Selon vos disponibilit\u00e9s et celles de la formatrice (la formation devra avoir lieu dans les deux mois suivant l&#8217;inscription).<\/li>\n<\/ul>\n<h4>Dur\u00e9e<\/h4>\n<ul>\n<li>Une demi-journ\u00e9e (3 \u00e0 4 heures)<\/li>\n<\/ul>\n<h4>Langue<\/h4>\n<ul>\n<li>Les formatrices sont bilingues mais la documentation fournie est en fran\u00e7ais.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong><em>Note : La formatrice vous contactera pour prendre rendez-vous dans les 5 \u00e0 10 jours ouvrables suivant votre inscription.<\/em><\/strong><\/p>\n<p>&nbsp;<\/p>\n<h5>Avec la participation financi\u00e8re de Services Qu\u00e9bec<\/h5>\n","protected":false},"excerpt":{"rendered":"<p>* Complet jusqu&#8217;\u00e0 l&#8217;automne 2025 L&#8217;exp\u00e9rience client de qualit\u00e9 passe souvent par le r\u00f4le dynamique de vos employ\u00e9s. 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